If your product is broken or it has any defects, we will exchange it for free. We don't accept a refund request in this case.
If the quality is not as expected or if you don't like it or you have changed your mind and no more need the product, we won't be able to issue a refund.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
We don't refund shipping costs under no circumstance!
We reserve the right to reject an exchange if the product is as described and if it works properly!
If your item hasn't reached you, but it shows to be delivered, you must contact the carrier and if you can't find the product, we will ship it again.
Exchanges (if applicable)
We only replace items if they are defective or damaged.We require a photo or a video to prove the issue. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org . You can also choose another product, that is listed at the same price.
Any discounts that were applied to the original order won't be considered.
We don't accept exchanges if wrong size was ordered.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Canceling an order
If you have placed your order by mistake or you have changed your mind, please contact us as soon as possible. If you order has not been sent to the fulfillment yet, we will go ahead and cancel your order.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: ClepssyFit will not be held liable to any lost or misroute parcels.
RETURN YOUR ITEM:
We kindly ask you to never send the product back to the address on the package.We are not able to verify the returns to that address where all the items will be destroyed.
If you send your product to the same address that is on the package, we won't be responsible for a refund or exchange.