Shipping and Handling Policy
All items in store take 2 - 5 business days to process.
This period, due to very high demand, please allow up to 5-10 days.(This is not the shipping time )
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can!
DOMESTIC ORDERS – Regularly $3.95 Flat Rate
Domestic orders typically arrive within 10-20 business days.
Each order ships for a flat rate of $3.95 regardless of the number of items purchased. Taxes are included at checkout. Orders over 50$ will have FREE SHIPPING.
*** Some orders placed during the current month of February will suffer delays of 20-25 days, so please expect your order to arrive in March. Please contact our customer service if you have any questions.***
INTERNATIONAL ORDERS (Any Country outside the US) – NOW ONLY 3.95 $ Flat Rate (Previously $10.95 USD!) Free shipping over 50$
Due to Customs being unpredictable, it’s difficult to guarantee a delivery date but most people receive their order within 2-6 weeks, although we ask you to wait 6 weeks before contacting us.
You will receive tracking details as soon as the order is shipped, within 2-5 days.
Each order ships for a flat rate of $3.95 USD regardless of the number of items purchased.
Customer is responsible to pay any applicable taxes and duties charged by their country at customs.
Clepssy Fit is a non-EU provider with no VAT registration. VAT is not applied to the final checkout total.
INCORRECT SHIPPING ADDRESS
Please be sure to review the shipping address for your order carefully.
ClepssyFit does everything it can to ensure an expeditious and safe delivery of your items. If for some reason you have made an error in the shipping address for your order, please contact us right away so that we may work with you to correct it.
If you accidentally provide an incorrect shipping address, ClepssyFit will be more than happy to re-ship your package for an extra 50% of your order. Unfortunately we won't receive your order back, but it will be destroyed by the Postal Services.
ORDERS SHOWING DELIVERED BUT NOT RECEIVED
Please keep in mind, often the USPS updates the delivery status prematurely. Please wait 48 hours before contacting us once the tracking displays “Delivered” to avoid any confusion.
For the majority of cases, packages arrive within 1 business day of the updated status to Delivered. If the item still does not arrive at the correct address, unfortunately until a package is returned to ClepssyFit, we are unable to refund customers for packages not received.
We will however, reship your order to you. Since each circumstance can be unique, management reserves the right to assess and handle each case at their discretion.
We want to assure you that there's no risk to order from us. ClepssyFit and the shipping companies follow the strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments regarding COVID-19.
Shipping may take longer than usual, but we are happy that most of the carriers are back to work and more than that they all have implemented safety measures.
Please track your order if you want to know where it is and we kindly ask you to be patient.
Refund or cancellation requests for delayed orders won't be honored.